Here is my experience with Direct TV:
1. I spoke with 2 different sales agents and asked them both the same question “how many HD channels would I get with my package?” Both said the same thing, “no matter what basic package you have, if you buy the 9.99 hd programming you get ALL hd channels.” so I swtiched, thinking that I was getting an incredible deal.
2. Of course when I started to play around with the system I had very few had channels, and even though the channel said hd, that does not mean that the shows on that channel are broadcast in HD.
3. The installer put huge holes in my siding to install the dish. And instead of running the cables along the bottom of my house so they can’t be seen, the installer ran everything eye level across my house.
4. I was so upset with the service that I had received I called to cancel the next day. I was told that since I canceled within the 3 day trial period I would not be charged a cancellation fee. All I had to do was send the receiver back to direct tv.
5. Well I was charged over $500 dollars in cancellation and other fees. It has taken me over a month and 8 or 9 phone calls to get PART of my money back. I have still not recieved the entire amount that they auto withdrawed out of my bank account.
6. Every time I spoke with a customer service agent I was told one thing and another ended up happening.
I may have been nieve to believe what the sales people told me, but shouldn’t a company be honest and up front about there service from the very beginning. And not say what needs to be said to get the sale done and then let the retention department clean up the mess. And what happened to customer service being a fast and effecient way of taking care of a problem. all they have are glorified message takers who pass along notes to people who don’t care about you as a cutomer.
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